SustBridge — Terms and Conditions
1. Parties and acceptance
These Terms and Conditions ("Terms") constitute a binding agreement between you ("Customer," "you," "your") and SustBridge Szolgáltató Korlátolt Felelősségű Társaság, registered in Hungary, with Hungarian VAT number [VAT_NUMBER_PLACEHOLDER], registered office at [REGISTERED_OFFICE_PLACEHOLDER] (together with its successors and permitted assigns, "SustBridge," "we," "us," "our").
By creating an account on the SustBridge platform, accessing the Service, or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
If you do not agree to these Terms, do not use the Service.
2. The Service
SustBridge operates an AI-powered sustainability consulting marketplace platform (the "Service") that connects senior consultants, junior analysts, and companies engaged in environmental, social, and governance (ESG) work, particularly in connection with EU sustainability reporting and compliance. The Service includes:
(a) AI-assisted research, analysis, and content generation tools;
(b) A knowledge base of sustainability-related documents, regulations, and use cases;
(c) Discovery, matching, and engagement features connecting consultants with companies;
(d) Subscription-based access to platform features at three tier levels;
(e) Such other features as we may add or modify from time to time.
We may modify, expand, or discontinue features of the Service at any time. We will provide reasonable notice of material changes affecting paid features.
3. Account registration and eligibility
You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. You agree to provide accurate, current, and complete information during registration and to update such information promptly when it changes.
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that contain inaccurate information, are used by ineligible persons, or violate these Terms.
4. Subscription tiers and pricing
The Service is offered through three subscription tiers:
(a) Explorer — €5/month or €50/year (paid in advance), providing 70 credits per calendar month;
(b) Studio — €39/month or €390/year (paid in advance), providing 700 credits per calendar month;
(c) Pro — €69/month or €690/year (paid in advance), providing 1,500 credits per calendar month.
All prices exclude applicable VAT or other taxes, which are added at checkout in accordance with applicable tax law.
Annual subscriptions provide a discount equivalent to two months of monthly billing. Annual subscribers receive their monthly credit allocation on the same calendar day each month for the duration of the annual term.
Credits provided through subscription are subject to the terms of section 5 below.
5. Credits and credit usage
5.1 Subscription credits
Subscription credits are allocated monthly to your account based on your subscription tier. Subscription credits are intended to be used within the calendar month in which they are allocated. Unused subscription credits do not roll over to subsequent periods; on each monthly allocation date, your subscription credit balance is reset to the tier amount for that period.
5.2 Credit usage
Credits are consumed when you use AI-powered features of the Service, including AI chat, content generation, and analysis. The credit cost of each operation is determined by the platform and may vary based on the complexity of the operation.
5.3 Free actions
Certain actions on the Service do not consume credits, including browsing, searching, viewing existing content, and direct messaging. We may modify which actions consume credits from time to time and will provide reasonable notice of material changes.
5.4 Insufficient credits
If your credit balance is insufficient for an action you wish to perform, you may either upgrade your subscription tier or wait for the next monthly allocation. Top-up credit purchases are not currently available but may be offered as a separate feature in the future.
5.5 No cash value
Credits have no cash value, are not refundable except as expressly required by law, are not transferable between accounts, and may not be exchanged for cash or other compensation.
6. Payment, billing, and renewals
6.1 Payment processing
Payments are processed through Stripe Payments Europe Ltd. or its affiliates, with whom you enter into a separate payment processing relationship. We do not store your full payment card details.
6.2 Automatic renewal
Subscriptions automatically renew at the end of each billing period (monthly or annually, as applicable) unless cancelled before the renewal date. By subscribing, you authorize us to charge the payment method on file for renewal amounts.
6.3 Annual renewal reminders
For annual subscriptions, we will send you an email reminder at least 14 days before the annual renewal date. The reminder will state the renewal amount and the date the payment will be processed. You may cancel before the renewal date if you do not wish to continue.
6.4 Failed payments
If a payment fails, we will retry payment in accordance with our payment processor's default behavior. If retries are unsuccessful, your subscription may be cancelled and your access to paid features suspended.
7. Cancellation, refunds, and the right of withdrawal
7.1 Cancellation policy
You may cancel your subscription at any time through your account billing page or by contacting us. Cancellation takes effect at the end of your current billing period:
(a) For monthly subscribers: at the end of the current calendar month;
(b) For annual subscribers: at the end of the current annual term.
You will retain access to the Service through the end of the current billing period. No partial refunds will be issued for unused portions of the current billing period, except as expressly required by law.
7.2 Tier and billing-period changes
You may change your subscription tier or billing period at any time through your account billing page. Changes are subject to the standard proration policies of our payment processor:
(a) Tier upgrades take effect immediately, with proration of the difference applied to the next billing cycle;
(b) Tier downgrades take effect at the next renewal date;
(c) Switches between monthly and annual billing periods are subject to proration; any unused portions of a previously paid period are credited toward the new subscription as platform credit (not refunded to the original payment method).
7.3 European Union right of withdrawal — express waiver
European Union consumer protection law (Directive 2011/83/EU on consumer rights, as transposed into Hungarian law) provides consumers with a 14-day right of withdrawal from contracts for digital services concluded online.
You expressly consent to the immediate performance of the Service upon completing your subscription and acknowledge that, by giving such consent, you lose your right of withdrawal under Article 16(m) of EU Directive 2011/83/EU.
This waiver is given freely and with full understanding of its consequences. You may indicate your acceptance of this waiver through the consent mechanism provided at checkout, which is a precondition of completing your subscription. The waiver applies only to consumers benefiting from the right of withdrawal under EU consumer protection law; business customers (B2B) are not subject to the right of withdrawal under the Directive.
7.4 Refunds at our discretion
Notwithstanding section 7.3, we may at our discretion issue refunds in cases of:
(a) Service unavailability for a sustained period beyond our reasonable best-effort commitment;
(b) Billing errors that cannot otherwise be corrected;
(c) Other exceptional circumstances determined in good faith.
Such refunds are discretionary and do not constitute a waiver of the express withdrawal-right waiver in section 7.3.
7.5 Refunds upon SustBridge-initiated termination
If we terminate your subscription for reasons other than your breach of these Terms (for example, business closure, regulatory change, or material service modification), we will refund the unused portion of any prepaid subscription period on a pro-rata basis.
If we terminate your subscription for breach of these Terms or for fraud, abuse, or misuse of the Service, no refund will be issued.
8. Service availability
We aim to provide the Service on a best-effort basis. We do not commit to any specific uptime or availability service-level agreement. The Service may be temporarily unavailable for scheduled maintenance, technical issues, or circumstances beyond our reasonable control.
We will use commercially reasonable efforts to minimize downtime and to communicate scheduled maintenance windows in advance.
9. Intellectual property
9.1 SustBridge intellectual property
The Service, including all software, features, designs, trademarks, logos, and platform-aggregated knowledge insights derived from multiple users' contributions, is the property of SustBridge or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms.
9.2 User-uploaded content
Content you upload to the Service ("User Content") remains your property. By uploading User Content, you grant SustBridge a worldwide, non-exclusive, royalty-free, perpetual, sublicensable license to host, store, reproduce, modify, communicate, distribute, and otherwise use such content for the purposes of:
(a) Operating, providing, and improving the Service;
(b) Aggregating insights, benchmarks, and analytical information across multiple users (Platform-Aggregated Insights, defined below);
(c) Demonstrating, marketing, and promoting the Service in anonymized or aggregated form;
(d) Complying with legal obligations.
You represent and warrant that you have all rights necessary to upload User Content and to grant the license set out in this section, and that User Content does not infringe third-party rights or violate applicable law.
9.3 AI-generated content
Content generated by the Service's AI features in response to your prompts ("AI-Generated Content") is treated identically to User Content for purposes of this section 9: you retain ownership of AI-Generated Content created in response to your prompts, subject to the same license to SustBridge as set out in section 9.2 above. You acknowledge that SustBridge requires this license to operate the Service and to develop platform-aggregated insights.
9.4 Platform-Aggregated Insights
Insights, benchmarks, statistical information, and analytical content derived by SustBridge from the aggregation, anonymization, or analysis of multiple users' User Content and AI-Generated Content ("Platform-Aggregated Insights") are the property of SustBridge. Platform-Aggregated Insights are a derivative work of SustBridge's platform technology and are not subject to claims of ownership by individual contributing users.
9.5 Junior analyst contributions
Junior analyst users contribute work to the platform's knowledge base in exchange for credits, experience points (XP), and contribution-tracking mechanisms (including but not limited to royalty arrangements that may be implemented in future versions of the Service). Junior analyst contributions, once integrated into the platform's knowledge base, become part of the SustBridge knowledge base and Platform-Aggregated Insights. Junior analysts do not retain independent intellectual property claims on platform-resident knowledge base content arising from their contributions, except as expressly set out in any written agreement specific to their participation.
10. AI outputs — important disclaimer
SustBridge enables and empowers expertise. It does not substitute for it.
The Service includes AI-powered tools that generate content, analysis, recommendations, and other outputs. These outputs are generated by AI models trained on large datasets and are subject to the inherent limitations of AI technology, including:
(a) The possibility of errors, inaccuracies, omissions, or "hallucinations" (plausible-sounding but incorrect information);
(b) Lack of access to information that has emerged or changed since the AI model's training;
(c) Limited contextual understanding of specific facts, jurisdictions, or sectoral nuances;
(d) Dependence on the quality and specificity of input prompts.
You are solely responsible for verifying AI-generated outputs before relying on them in any consulting, advisory, regulatory, business, or other decision-making context. Outputs must be reviewed, verified, and adapted by qualified professionals before use. The Service is intended to support and accelerate the work of qualified professionals, not to replace independent professional judgment.
SustBridge expressly disclaims any warranty as to the accuracy, completeness, fitness for purpose, or reliability of AI-generated outputs. SustBridge shall not be liable for any decisions made, actions taken, or consequences arising from reliance on AI-generated outputs without proper independent verification.
This disclaimer is fundamental to the Service and applies regardless of how AI outputs are presented or used.
11. Acceptable use
You agree not to use the Service to:
(a) Violate any applicable law or regulation;
(b) Infringe the intellectual property, privacy, or other rights of any person;
(c) Upload, generate, or distribute content that is illegal, harmful, defamatory, fraudulent, deceptive, or otherwise objectionable;
(d) Attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service;
(e) Reverse engineer, decompile, or disassemble any part of the Service, except as expressly permitted by applicable law;
(f) Interfere with or disrupt the integrity or performance of the Service or the data contained therein;
(g) Use automated means to access the Service except through our public APIs or as we otherwise authorize;
(h) Resell or redistribute access to the Service without our prior written consent;
(i) Use the Service for any purpose for which it is not intended.
12. Suspension and termination
12.1 Termination by you
You may terminate your account at any time by cancelling your subscription as set out in section 7.
12.2 Termination by SustBridge
We may suspend or terminate your account, subscription, or access to the Service in the following circumstances:
(a) Material breach of these Terms;
(b) Fraud, abuse, or misuse of the Service;
(c) Failure to pay subscription fees;
(d) Court order, regulatory requirement, or as required by law;
(e) Sustained inactivity beyond reasonable thresholds;
(f) Discontinuation of the Service or material business changes.
In cases (a) through (d), termination may be immediate. In cases (e) and (f), we will provide reasonable advance notice. Refund policy upon termination is set out in section 7.5.
12.3 Effect of termination
Upon termination of your subscription:
(a) Your access to paid features ends at the end of the then-current billing period (or immediately, in cases of termination for cause);
(b) Your User Content remains in your account for a reasonable period to allow export, after which it may be deleted in accordance with our retention policies;
(c) Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, governing law, and dispute resolution) survive termination.
13. Limitation of liability
To the maximum extent permitted by applicable law:
(a) SustBridge's total aggregate liability to you arising out of or in connection with these Terms or the Service in any twelve-month period shall not exceed the total fees you paid to SustBridge in that twelve-month period;
(b) SustBridge shall not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunity, data, or goodwill, even if SustBridge has been advised of the possibility of such damages.
These limitations do not exclude or limit liability that cannot be excluded or limited under applicable Hungarian law, including liability for death, personal injury caused by SustBridge's negligence, gross negligence, willful misconduct, or fraud, or any liability under EU consumer protection law that cannot be limited or excluded by contract.
14. Privacy and data protection
Our processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you acknowledge that you have read and understood our Privacy Policy.
In the event of a corporate restructure, merger, acquisition, or transfer of SustBridge's business, customer data may be transferred to a successor entity, which will be bound by the same privacy commitments set out in our Privacy Policy at the time of transfer.
15. Changes to these Terms
We may modify these Terms from time to time. Material changes will be communicated to you with at least 30 days' advance notice via email or through the Service. Your continued use of the Service after the effective date of modified Terms constitutes acceptance of the modifications.
If you do not agree to modified Terms, you may cancel your subscription before the effective date of the modifications. Your existing subscription period will continue under the previous version of these Terms until the end of that period.
16. Pricing changes
We may change subscription pricing from time to time. Pricing changes take effect:
(a) For monthly subscribers: at the next billing cycle commencing at least 30 days after the announcement of the change;
(b) For annual subscribers: at the next annual renewal date occurring after the announcement of the change.
You will be notified of pricing changes at least 30 days in advance via email or through the Service. If you do not agree to a pricing change, you may cancel your subscription before the change takes effect.
Founding architect customers may have separately agreed pricing arrangements that are not subject to this section, as set out in their individual founding architect agreements.
17. Assignment and successor entity
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
SustBridge may assign or transfer its rights and obligations under these Terms, in whole or in part, to an affiliated entity, successor entity, or as part of a corporate restructure, merger, acquisition, or sale of substantially all of its assets, in each case without your consent, provided that your rights under these Terms are preserved by the assignee.
18. Force majeure
Neither party shall be liable for failure or delay in performance under these Terms (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, or pandemic.
19. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of Hungary, excluding its conflict-of-laws rules.
The exclusive jurisdiction for any dispute arising from or in connection with these Terms or the Service is the competent courts of Budapest, Hungary, except where mandatory consumer protection law in your country of residence provides for jurisdiction in your local courts.
EU consumer protection rights and rights provided by mandatory provisions of Hungarian consumer law are not affected by this section.
20. Miscellaneous
20.1 Entire agreement
These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and SustBridge regarding the Service and supersede any prior agreements or understandings.
20.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
20.3 No waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other.
20.4 Notices
Notices to SustBridge should be sent to barnabas@sustbridge.com. Notices to you will be sent to the email address associated with your account.
20.5 Language
These Terms are made available in English and in Hungarian. In the event of any discrepancy between language versions for Hungarian customers, the Hungarian version prevails. For all other customers, the English version prevails.
Effective date: [TO BE FILLED IN UPON LAUNCH]
Contact: barnabas@sustbridge.com
Operator: SustBridge Szolgáltató Korlátolt Felelősségű Társaság